Returning an item for a refund
To return an unwanted item for a refund, please click here to contact the CDG E-SHOP.
At this time, we are only offering refunds. If you wish to exchange your item for a different size or colour, please return the unwanted item for a refund and place a new order.
We can only accept returns within 14 days after you have received the goods. Items must be returned in brand-new, unworn condition with the original tags attached.
We are unable to cover postage, customs duties or sales tax for any return shipments.
Kindly note, items purchased from the CDG E-SHOP cannot be returned in-store.
Faulty or Incorrect Items
We are sorry if you have received the wrong item or if you think the item is faulty.
Please send a message to firstname.lastname@example.org and we will be happy to help. Please quote your order number and attach an image of the item you have received.
If you think your item is faulty or if you have not received the correct item, please contact us on the same day. Otherwise, we may not be able to accept your return.
You have the legal right to cancel your order within fourteen working days of receipt of the goods. In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order. If you want to cancel your order, you will need to follow the procedure set out below within the fourteen days.
CDG E-SHOP will offer you a refund provided that the products are returned complete, in perfect condition, unused, fully labelled and with the original packaging. CDG E-SHOP will not accept returns for any non-faulty items that have been worn and tags removed.
Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags and hygiene seals until you are completely satisfied that the items will not be subject to return within fourteen days. We also request that items are returned with their original packaging including, in the case of shoes, original boxes.
Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
Except where items are faulty and a replacement is not available, refunds for items may be given and only at the discretion of the CDG E-SHOP. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.